Privacy Policy

Effective Date: January 15, 2025
At Vexprolex Academy, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our mobile game visual effects educational services.
1
Information We Collect

We collect different types of information to provide you with the best educational experience possible. Understanding what we collect helps you make informed decisions about sharing your information with us.

Personal Information

Name, email address, phone number, and mailing address when you register for courses or contact us directly.

Educational Records

Course progress, assignments, grades, certificates earned, and learning preferences to track your academic journey.

Technical Information

IP address, browser type, device information, and website usage patterns to improve our platform performance.

Communication Data

Messages sent through our contact forms, support tickets, and any correspondence with our team members.

2
How We Use Your Information

Your information serves specific purposes that directly benefit your learning experience. We never use your data for purposes outside of what we've outlined here.

Educational Services
  • Delivering course content and tracking your progress through our programs
  • Providing personalized feedback on assignments and projects
  • Issuing certificates and maintaining academic records
  • Connecting you with instructors and fellow students when appropriate
Communication Purposes
  • Responding to your questions and support requests
  • Sending important updates about course schedules or policy changes
  • Notifying you about new courses that match your interests
  • Sharing relevant industry news and educational resources
Platform Improvement
  • Analyzing website usage to enhance user experience
  • Identifying technical issues and improving platform stability
  • Understanding learning patterns to develop better course content
  • Ensuring our platform works well across different devices and browsers
3
Information Sharing and Disclosure

We maintain strict control over your personal information and share it only in specific, limited circumstances that support your educational goals or legal requirements.

Important

We never sell your personal information to third parties for marketing purposes. Your trust is fundamental to our educational mission.

Service Providers

We work with trusted third-party companies that help us deliver our educational services. These include:

  • Email service providers for course communications
  • Payment processors for handling tuition and fees
  • Cloud storage services for course materials and student records
  • Analytics providers to understand website performance

All service providers are contractually required to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by Egyptian law, court orders, or government regulations. This might occur in cases involving:

  • Compliance with educational licensing requirements
  • Response to lawful government investigations
  • Protection of our legal rights or the safety of our students
  • Prevention of fraud or other illegal activities
4
Your Privacy Rights

You have significant control over your personal information. Understanding these rights helps you make decisions about your data and how we use it.

Access Your Information

Request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days of your request.

Update or Correct Data

Ask us to correct any inaccurate information in your records. You can update most information directly through your student portal.

Delete Your Information

Request deletion of your personal data, subject to our legal obligations to maintain educational records for specific periods.

Restrict Processing

Limit how we use your information in certain circumstances, such as during disputes about data accuracy.

Data Portability

Receive your personal information in a structured format that you can transfer to another educational provider.

Withdraw Consent

Stop us from using your information for specific purposes, like marketing communications, while continuing your educational services.

How to Exercise Your Rights

To exercise any of these rights, contact our privacy team at support@vexprolexacademy.top or call +201090969095. Include your full name and student ID (if applicable) to help us locate your records quickly.

We'll respond to your request within 30 days and may ask for additional information to verify your identity before processing certain requests.

5
Data Security and Protection

We take extensive measures to protect your personal information from unauthorized access, use, or disclosure. Our security approach combines technical, administrative, and physical safeguards.

Technical Safeguards
  • Encryption of data during transmission and storage using industry-standard protocols
  • Secure servers with regular security updates and monitoring
  • Multi-factor authentication for administrative access to student records
  • Regular security audits and penetration testing by third-party experts
  • Automatic logout features and session management controls
Administrative Controls
  • Employee training on privacy practices and data handling procedures
  • Limited access to student information based on job responsibilities
  • Regular review of who has access to different types of information
  • Incident response procedures for potential security breaches
  • Background checks for employees handling sensitive student data
Security Incident Notification

In the unlikely event of a security breach affecting your personal information, we'll notify you within 72 hours via email and provide clear information about what happened and what steps we're taking to address the situation.

6
Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and meet our legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

Information Type Retention Period Reason for Retention
Student Academic Records 7 years after graduation Egyptian educational regulations
Financial Records 5 years after payment Tax and accounting requirements
Marketing Communications Until you unsubscribe Ongoing marketing consent
Website Usage Data 2 years Platform improvement analysis
Support Communications 3 years Quality assurance and training
Secure Deletion Process

When information reaches the end of its retention period, we securely delete it using methods that make recovery impossible. This includes:

  • Overwriting digital files multiple times with random data
  • Physical destruction of storage media when necessary
  • Removal from backup systems within 90 days
  • Certificate of destruction for sensitive physical documents
7
International Data Transfers

Some of our service providers are located outside Egypt, which means your information might be transferred to other countries with different privacy laws. We ensure appropriate protections are in place for these transfers.

Transfer Safeguards
  • Contractual agreements requiring the same level of protection we provide
  • Selection of service providers in countries with adequate privacy laws
  • Regular audits of international service providers' security practices
  • Data processing agreements that limit how your information can be used

Current International Partners: Our email services are provided by companies with servers in Europe, and our cloud storage provider maintains facilities in multiple countries with strong privacy protections. All transfers are covered by appropriate legal frameworks.

8
Children's Privacy

Our courses are designed for adults aged 18 and older. We don't knowingly collect personal information from children under 18 without parental consent.

If You're Under 18

If you're under 18 and interested in our courses, please have a parent or guardian contact us at support@vexprolexacademy.top. We can discuss:

  • Appropriate courses for younger students
  • Parental consent requirements
  • Modified privacy protections for minors
  • Alternative contact methods with parental involvement
Parental Rights

Parents have the right to review, modify, or delete their child's information and can withdraw consent for data collection at any time.

9
Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you in advance.

How We Notify You
  • Email notification to all registered students at least 30 days before changes take effect
  • Prominent notice on our website homepage and student portal
  • Summary of key changes in plain language
  • Opportunity to ask questions or discuss concerns with our team

Policy Version: This is version 2.1 of our privacy policy. The previous version was effective from September 2024. You can request a copy of previous versions by contacting our privacy team.

Questions About Your Privacy?

We're here to help you understand how we handle your information. Contact our privacy team with any questions or concerns.

Email: support@vexprolexacademy.top

Phone: +201090969095

Address: 6 Mahmoud Abou El Ela St, ROUSHDY, Sidi Gaber, Alexandria Governorate 5433123, Egypt

We typically respond to privacy inquiries within 2 business days.